Mijn Klacht:
I got denied on my flight to Amsterdam with a layover in Lisbon because I didn’t have a Covid test with me. On the TAPAIR website, I did research and found that I did not need a Covid test due to the fact that I am a fully vaccinated European Citizen and I have my EU digital Covid certificate QR code. When I showed this to the representatives at Chicago ORD, they told me that it was not valid and that I could not board my flight home. They also refused to call any other TAPAIR representatives in Portugal that could that my pass was valid. As a result, I lost 422,99 euro. I am very disappointed in your services because the research I did on your company website did not match up with what I was told by the Chicago ORD representatives. If there is anyway that I can get my money refunded, I would be very thankful. Again, this is very frustrating, and I am very upset that TAPAIR could not get me home to the Netherlands to see my family.
Gewenste Oplossing:
Refund for my money.
