Klacht: SUPPORTING FRAUD! SUPPORTING CRIMINAL!

Ana Jakimovska op 03 oktober 2020 over LAVG in de categorie Incassobureaus

Nieuwe klacht
In behandeling
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Klacht afgesloten

Mijn Klacht:

PART 1
On Sep 23, I’ve received a letter from LAVG that says I have a debt of 184 euros towards the provider ZIggo. I have never signed a contract with Ziggo for their services. I have never received invoices for the months that they are stating that I was using their services. Never had email communications, offer or agreement with them, never had a phone call recorded where “I’m accepting” their services. You don’t live on the address where they are ”sending you” their services (you can easily that with the Gemeente). So I contacted Ziggo immediately to find out what is going on. And when you ask ”the most polite” customer service at Ziggo to give you all those proofs, they were clueless? Why?! Because they don’t exist! They were sooooo rude, asking me my personal info (name, address) and some ”customer ziggo number ” – which I don’t have because I’ve never been a customer to them. And I told them how can you ask me something that I don’t have because it never happened? And he hangs up on me!

For the three years that I am living in the NL, I was always renting private rooms and the landlord was arranging all the providers for me. Basically, I have never had to deal with it. They literally stole and took advantage of my personal info from the official kvk website, because I exist there as a business. But I am not a business, I am just a freelancer. And so many times I was literally abused by phone from Ziggo employees trying to sell me their service, and I was always telling them ”NO THANK YOU ”

They literally set me up for some business account services! They never had my approval, I don’t have anything with them. Never signed anything with them! I’m curious what kind of proof did they give to LAVG in order for them to send me this letter? They barely know my personal info, they were desperately asking me to find it more about me. The claim is bogus because I have not had an agreement with Ziggo.

I also contacted LAVG as well. They ”kinda investigates” my case and told me – ”When registering with Ziggo, this is done by phone or internet. In that case, there is no contract available”. I immediately asked them, WHERE ARE THOSE EMAILS COMMUNICATIONS, WHERE ARE THOSE RECORDED PHONE CALLS WHERE I ”APPROVE” THEIR SERVICES? No answers from their side. And the amount of debt in one day out of the blue increased for € 243. They have already included — ‘’the collection cost of 40 euros”, and ”interest until today of 19 euros’’ even before the expiry of the 14-day period?! When I asked them how come and please justify it, they didn’t give me any reasonable response.

THIS IS A FRAUD! This is how they are supporting and a part of a fraud!

PART 2
After I got legal advice, I submit an objection letter to LAVG regarding:
-the two incorrect collection letter/ reminder/ 14 day letter;
-that this claim is bogus because I have not had an agreement with Ziggo;
– they should be able to show me the agreement between me and the provider Ziggo;
their reply was ”We have submitted your defence to our client. We are awaiting a response. As soon as we receive it, we will inform you. Until then, the file is at a halt. However, I would like to point out that despite we have submitted your defence, the period to pay the amount without the collection costs will continue. I would also like to inform you that our previously sent letter of 21-09-2020 is correct”
And I can forget about the second amount of 243 euros (for now)?!?
WHAT? THE FILE IS ”FREEZED” OR NOT?!? AND CHANGING MY DEBT EVERY SINGLE TIME HOWEVER THEY WANT?!? BY-LAW THEY CANNOT DO THIS!!!! IT SHOULD BE ”FREEZED” UNTIL THEY PROVIDE ME WITH THE EVIDENCE, AND NOT ASKING ME STILL TO PAY THE FAKE DEBT!!

When you ask LAVG –where is the agreement?– they don’t have it, ask Ziggo.
When you ask Ziggo –where is the agreement?– they don’t have it either, everything is handed over to LAVG.
WHO HAS IT THEN?!
DO YOU GUYS MAYBE HAVE IT?!

PLEASE SEND IT TO ME!

Gewenste Oplossing:

WHEN THEY WILL CLOSE THIS FILE AND DO NOT SEND ME ANY MORE LETTERS AND EMAILS!

Bericht van Robin van Klacht.nl

2 jaren geleden - Ik heb een email gestuurd naar LAVG over deze klacht.

Bericht van Robin van Klacht.nl

2 jaren geleden - Deze klacht is zojuist door LAVG in behandeling genomen

Bericht van Robin van Klacht.nl

2 jaren geleden - We hebben bericht ontvangen dat LAVG een oplossing geplaatst heeft bij deze klacht

LAVG

Heeft op 05 oktober 2020 om 08:05 geantwoord

Geboden Oplossing:

Geachte heer, mevrouw,

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Met vriendelijke groet,
LAVG Gerechtsdeurwaarders

Reactie van de melder van de klacht Ana Jakimovska

2 jaren geleden - Whoa lovely template! That's the max that you can do? Copy - paste?!

Ana Jakimovska

Heeft op 06 oktober 2020 om 13:28 geantwoord

Whoa, lovely template! That\'s the max that you can do? Copy-paste?!

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