Mijn Klacht:

27 april 2020 zouden wij met ons drieën naar Martinique gaan via Fort de France Parijs.
toen kwam covid 19 / corona. diverse malen geprobeerd contact met supersaver te maken echter zonder enig resultaat. onbereikbaar niet reageren op mail
laatste contact …. onze reservering kwam niet voor in hun systeem.

zie bijgevoegde mail.

Van: Berg, Derk Theodoor Erik van den
Verzonden: zaterdag 20 maart 2021 22:21
Aan: ‘Supersaver’
CC: Tiesselink, Caspar
Onderwerp: RE: RE: booking number- VTUJRU and TJXHHK [eTrackNr:43675470]

Van: Berg, Derk Theodoor Erik van den
Verzonden: woensdag 3 juni 2020 11:53
Aan: ‘Supersaver’
CC: Tiesselink, Caspar ; Berg, Derk Theodoor Erik van den ; Rudge, Jane
Onderwerp: RE: booking number- VTUJRU and TJXHHK [eTrackNr:43675470]

Boekingsnummer: L00JTT

Dear sir/madam
I have the following question this year end of April we wanted to go to Martinique.
We booked a ticked, but because of the corona crises the flight was cancelled . booking VTUJRU and TJXHHK
We cot a form that we completed to get our money back but never heard anything from you again.
We tried to contact you by phone but that was not successful.
Now it is already June and still we didn’t hear anything from you
We would like you to contact us.
At this telephone number 06-87961224
Or at the e- mail address [email protected]

27 april 2020 our flight(s) has been affected due to COVID-19
Paris fort de France
To Martinique
It is almost a year ago now.
And still we had no refund.

we didn’t hear anything from you !

Pleas contact us !
Van: Supersaver
Verzonden: woensdag 8 juli 2020 20:45
Aan: Berg, Derk Theodoor Erik van den
Onderwerp: Re: RE: booking number- VTUJRU and TJXHHK [eTrackNr:43675470]

Dear Sir/Madam,
We have received a customer support request related to your flight ticket(s), however, our system could not identify and match it with any of the reservations in our database.
If you still need our support and you have not received any information from us, we ask you to fill out the following form, mentioning the correct order number. This will allow us to prioritize your case and assist you properly.
If you have resolved your request with us or the airline, there is no action required from you.
Important information:
• Your order number is necessary for us to process your request timely. You will find it on your ation email in the subject field or in your personal details shown as order number.
• If your flight(s) has been affected due to COVID-19 and you need information about your refund options, please select cancellation option in the form.
• If we have ed to raise a refund request on your behalf, there is no further action required by you. The airline industry has been severely impacted by the COVID-19 outbreak, creating an overwhelming amount of workload which, in turn, affects refund times. We are currently doing our best to handle all incoming refund requests according to the order in which they are received.

We would like to thank you for your patience during these challenging times. Also, we kindly advise you to visit our website for general information on the Covid-19 situation’s impact on travel and any fees that may apply. For more detailed information about flight options please visit the airline’s website.
Please note that this is an automatically generated email. Do not reply to this email. This email address cannot receive email and no replies will be read or answered.
Kind regards,
Supersaver

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