Mijn Klacht:

Dear Sir,
My name is Kamal and i had booked a flight ticket on 13 June 2022 of the airline saudia.com through supersaver.nl for the flight from Amsterdam to Delhi on 11 August. 2022 and back on 14 Sept. 2022. The both flights were with 1 stop over in Saudi arabia.

Later some days before my departure i received an email from Supersaver that i can accept their change in flight with an alternative with 2 stop overs in Saudi arabia for the flight Delhi to Amsterdam OR i could cancel the tickets.
Because it was just some days ago from the departure, i agreed to accept the alternative with 2 stop overs.

I could fly to Delhi from Amsterdam to Delhi with 1 stop over on 11th August but on the flight back i could not fly. On 13th September 2022 afternoon i received an email from Saudia airline that because of 2 stop over in Saudi Arabia i need a visa for Saudi arabia or i can ask airline to reschedule the flight with 1 stop over in Saudi arabia.

I called the airline. They told me that there is no alternate flight with 1 stop over on 14th Sept 2022. I called Supersaver to cancel my ticket and give me refund. They sent me an email that the flights are cancelled but they are not giving me refund.

The fault of Supersaver : They have not informed me that i need a visa for saudi arabia with 2 stop overs at the time they offered my the alternative otherwise i could arrange a visa in time for saudi arabia.
The fault of Saudia airline : They have informed me 1 day before me departure about Visa. otherwise i could arrange a visa in time for saudi arabia.

I had to book a very expensive flight ticket from Lufthansa to come back to The Netherlands as i had a very important appointment on on 15th Sept. 2022.

Could you help me out to get refund from the airlines or from Supersaver?
Thanks and regards

Kamal Kishore Bhardwaj

Gewenste Oplossing:

I need refund of my flight