Mijn Klacht:
goedendag,
8 okt. een vlucht geboekt en een retour vlucht voor 15 okt. 2021. 192 euro teveel betaald aan supersaver want vueling had de namen al gecorrigeerd welke verkeerd waren ingevuld. Dit is nu reeds ruim 3mnd geleden verschillende malen contact formulier opgestuurd nooit geen antwoord gekregen. ik heb hieronder de mail van de bevestiging dat we het geld zouden terugkrijgen.
Hi Johannes,
This email is in regards to the booking with reference number NHNR4N.
We have received your request that you wish to change a name in your booking.
Its seems that you have already made the changes directly from the airline.
The money paid for name change will be refunded to the original form of payment 192 EUR in total.
Please also note that due to the current situation, the handling time for your refund will be longer than usual. We are unable to give you an exact time as the airlines are also faced with a massive workload, but we will of course do our very best to get your refund to you as soon as possible.
You will receive an email when your refund has been processed. Please wait for that email before trying to contact us through phone or email or on social media because our current answering times, which goes for everyone in the flight industry, are much longer than usual.
Kind regards,
Mohammed Q
Supersaver
Gewenste Oplossing:
Ik ben tevreden wanneer het geld teruggestort is zoals beloofd
