Mijn Klacht:
Hello,
Today at 1.45pm I made a reservation for our flight from Eindhoven to London Stansted, Sunday 26 – Wednesday 29 January. I choose the morning flight to Londen and the evening flight back to Eindhoven, both at the price of €14,99 (there were only 4 seats left at this rate, so i immediatly booked). I filled in everything, correctly, names, Credit Card number, every box turned ‘green’ so there was nothing wrong. At the end of the reservation I clicked ‘OK’ to make the booking definitive. Then suddenly an error occured on the screen that something had gone wrong (i did nothing and still had internet connection). First of all i hope nothing is charged from my Credit Card, but worst of all: i immediatly went to your website again to book the flights from Eindhoven 9.30am to Londen Stansted and back (19.05pm) from Sunday 26 – wednesday 29. But then suddenly the rate for the evening returnflight had become €25,99!! I feel cheated by your company! I made the reservation for the last seats at the rates of €14,99 and then there’s an ‘error’ all of a sudden, and immediatly after it the rates have increased?! This is misleading, fake.
Gewenste Oplossing:
I demand my flights for the prices when I completed the reservation, which was not completed in the end...
