Mijn Klacht:
Dear Sir/Madam,
Our names are Anne Leys and Suzan Thomassen. We have been to London from Thursday 19 November 2015, until Sunday 22 November 2015. We booked our flights at your organisation, but unfortunately things did not go according to plan.
On 22 November 2015 we should have had a flight from London Stansted to Eindhoven at 08:50. The flight number was: FR9271. After we had checked in, we waited until our gate was announced on the boards, this was at 08:05. When our gate number was announced we immediately started walking towards the train that had to take us there. Although we immediately walked towards the train, we still had to wait for a couple of minutes for it to arrive. This is why we arrived at the gate between 08:20 – 08:25, where we were told that the gate had already been closed. We were even told at the gate that our plane had already left, which did not make sense because our flight would not leave until 08:50. If this was the case, then this would mean that our plane had left earlier than the time that was mentioned on our tickets.
As you can see, this was all a series of unfortunate events, which were not our fault. If we were the only two people who had these problems than I could easily agree with you that we have made some sort of mistake, but this is not the case. There were more people who had the exact same problems, and missed that same flight.
As a result to missing our flight we had to book another flight with a different tour operator to be home in time. At 16:00 we had our flight to Eindhoven, our tour operator was Easy Jet and our flight number was: EZY305. The total costs for these flights were £216,-. The invoice is attached to this email. We assume that you will come with a solution for these extra costs, because these were not our fault.
We hope to be hearing from you soon.
Yours faithfully,
Anne Leys
Suzan Thomassen
Gewenste Oplossing:
The total costs for these flights were £216,-. The invoice is attached to this email. We assume that you will come with a solution for these extra costs, because these were not our fault.
