Mijn Klacht:
I fly a lot with Ryanair Eindhoven-Faro and Faro-Eindhoven already 6 times in 2018 and always booked under THE name Johannes Gaus which is Also in my passport.However on 05-02-2018 Eindhoven- Lissabon bookingnr. PW8I2L
Make a mistake with THE booking namely Jan Gaus (my call sign) insteed
of Johannes Gaus whice is entered in my passport.
At THE last check to enter THE plane that was made clear to me.
I had to change Jan in Johannes otherwise i could not Go with me.
THE costs were € 160,00 which I paid with my American Express Card
My question to Ryanair what can you do here at example a voucher with an amount to be filled in for a next flight with Ryanair?
I will appreciate this very much.
Otherwise iT was an expensive mistake for me and an expensive flight.
Awaiting your answer ,
Yours sincerely,
Jan Gaus,
Jan tooroplaan 48,
1182 AE Amstelveen .
The Netherlands .
E Mail: [email protected]
Gewenste Oplossing:
A voucher for a next flight.
