Mijn Klacht:

Vr 23-11-2018, 13:33
Hello,

since we still díd not get any reaction we will take this complaint to a higher level.

Met vriendelijke groet,

Désirée

Van: Desiree
Verzonden: woensdag 14 november 2018 15:03
Aan: Emy Evers; Customer Service
CC: dees henderiks
Onderwerp: Re: 2800028O2DMVD

good afternoon,

we still did not have any reaction on our mails.
Will you please the request of 625 euro at account of Emy ………

kind regards,

Désirée Hendriks

Van: Emy
Verzonden: dinsdag 30 oktober 2018 12:17
Aan: Customer Service
CC: Desiree
Onderwerp: Ref: 2800028O2DMVD

Hello,

we would like to hear your reaction on our complaint. Compensation is really fair, it for surey costed us a lot in money which we really need for daily survive. We saved a long time to make this trip. So please let us know.

Onderwerp: Re: Our Ref: 2800028O2DMVD

Dear F. Miskolci,

thank you for your reply on our complaint.

At the airport was announced that our flight was cancelled due to ‘operational problems’, not weather circumstances.

We tried to get to your personal at the service desk and stood a long time in line. The people that where (long) in front of us heard from your personal that a few passengers maybe could fly on the next mondag (it was saturday), another amount of passengers on wednesday and the rest at friday. They also heard that there was no other carrier in short time that could take over the passengers. Passengers were offered to stay only one night in a hotel, people had to look on there one at a available hotel en arrange themselfes transport and reservation. At that time I think there were at least 100 people in front of us in line. At that moment we had to make the choice if we would go by bus, that would leave a few hourse later from the other side of Prague. Due to (important) work we really had to be home in Holland at sunday. Believe me, it’s really not fun to be in a bus for more then 15 hours.

Like I said, we had really very much inconvenience and costs, where we would not have choosen for if not necessary. We really have been saving money for this trip and now it costs way a lot more then planned and saved for. I think it is more then fair that you cover our travel expenses en stress. That would be the 3 times €250 minus your refund of € 125.

I hope to hear from you soon with good news for us.

Thank you

24092018

Private and Confidential

Mrs Emy Evers
Beursplein 37
Rotterdam
3011AA
NETHERLANDS
PRGEIN
Our Ref: 2800028O2DMVD
[email protected]

Dear Mrs Evers,

I refer to your online correspondence dated 13092018.

We sincerely regret the cancellation of your flight FR1827 from Prague to Eindhoven on the 28072018, which was due to adverse weather conditions.

However, as this cancellation was for safety reasons and therefore outside Ryanair’s control we regret to advise that no monetary compensation is due under EU Regulation 2612004.

Along with the notice of your right under EU261, you were informed that you should contact us first and give us the chance to re-route you on a suitable Ryanair flight. If this was not possible, you would be allowed re-route to an alternative carrier and we would pay the difference in fare. As you have not given us the opportunity to re-route you, we regret to advise that you are not entitled to alternative transport expenses.

We note you chose not to rebook with Ryanair but decided to apply for a refund of your cancelled flight. We have processed the refund as you requested, therefore Ryanair has no further liability according to EU261.

We sincerely regret the inconvenience you encountered.

Thank you for flying with us and I hope we will have the pleasure of welcoming you on–board another Ryanair flight again soon.

Yours sincerely,

F. Miskolci
Customer Services

Gewenste Oplossing:

als Ryanair reageert op mails en vergoedt wat ze zouden moeten doen, dus 3x €250