Mijn Klacht:

We hereby file a serious official complaint about your staff and handling at Perth, 30 november 2016 regarding check-in for flight QR901Perthj-Doha

After consulting our lawyer we confirm:

– The bankcard ING Holland as offered for payment of extra luggage was working and had enough money on it, but refused by your employer

– The VISA card was OK and available, but refused by your employee.

The attitude of your employee towards ms. Jennifer Koppert was humiliating, she was loughed at, not taken serious, there was no supervisor available.

Support by telephone from Brussel and Amsterdam did not help.

Finally she was told to buy a new ticket for the other day. (As loughing told by the desk employee!)

And without any support about how to make this new booking.

We trust that you will take this serious and pay back the costs as made after this very stressful and diappointing experience with your staff at Perth.

This was absolutely not the 5 star service as offered by Qatar airways and expected by booking.

For a single travelling young woman we aspected a attitude with service and being helpful, not the rude way as experienced in Perth.

Costs made are:

Taxi 2 x € 34,=

New ticket € 624,=

Gewenste Oplossing:

terugbetaling ticket en excuses voor de zeer onheuse bejegening door het baliepersoneel in Perth