Mijn Klacht:
Jun 6, 2025
According to Booking office per person entitled to: 1 suitcase 25 kilos 1 trolley 7 kilos Personal item At the counter of Qatar the man placed all the luggage on the belt and indicated that there was too much weight and therefore 1 trolley had to be checked in as airfreight and had to be paid for while the trolley only weighed 6.9 kg! We had to pay € 158, – and wish to receive this back because this was wrongly paid brought brought. 2 suitcases weighed less than 25 kg each anyway 2 trolleys almost 7 kg each And 2 backpacks that fit under the seat. Moreover, the lady at the service desk where we had to pay was very rude!
Gewenste Oplossing:
Geld terug
