Mijn Klacht:

ik heb een geldopname gedaan met waarde van 1200,00 euro bij https://www.winnercasino1.bet/en/ het is vandaag 25st werkdag dat ik het geldopname wachten te krijgen op mijn bank rekening. en het staat steeds (You already have a pending withdrawal.). veel contact met livechat gedaan, dat helpt ook niet. dit is een van de chat(Website : https://www.winnercasino1.bet/en/
Deelgenomen door : Dan
14 Dec 2023, 12:50 PM
Chatduur : 00:21:31
Transcript van chat

Today is the 24th working day, my withdrawal has not yet been processed. when my withdrawal will be paid out?
Mamuti Ailaiti
Today is the 24th working day, my withdrawal has not yet been processed. when my withdrawal will be paid out?
12:50:41 PM
Dan
Hello there Mamuti Ailaiti, pleased to be of service to you today.
12:50:46 PM
Let me check your account please.Thank you!
12:50:51 PM
We see that your withdrawal request is still under inspection.
Although we sincerely apologize for the delays there is the fact that certain steps and aspects of the withdrawal inspection process simply can not be overstepped, accelerated, or skipped.
As security is our casino’s top priority and since every technical and financial aspect of your gameplay is under loophole delays are simply unavoidable.
In cases like these, we are unable to specify the exact date when your withdrawal will be processed.
All of this can happen because our financial team has the exclusive right to prolong the inspection process.
12:51:10 PM
Mamuti Ailaiti
How long does an investigation take?
12:53:38 PM
you say it takes 7-21 business days, what now?
12:54:40 PM
Dan
In case of delays e are unable to specify exact time frame
12:54:53 PM
Mamuti Ailaiti
So that could take years?
12:56:02 PM
Dan
We will ask for additional patience.
12:56:24 PM
Mamuti Ailaiti
that takes a really long and uncertain time. I have not received anything in my email about the withdrawal.
12:59:07 PM
can you take it a little seriously?
1:08:47 PM
Dan
As soon as we have any updates regarding your inquiry we will inform you
1:12:09 PM)

wat kan ik nu?

Gewenste Oplossing:

als ik mijn geldopname op mijn bankrekening krijg ben ik dan tevreden.