oplichting datingsites en blijven geld afhalen

Question

Geachte ,
Er gaat via sepa domicilering konstant geld van mijn rekening van datingsites waar ik niet met verlengingen akkoord was deze zijn de bedragen 4oktober 29,98 euro,9oktober13,86 euro,20oktober 59,61 uroe,25 oktober25 euro, 27 oktber 59,61 euro,22 noveber 59,61 euro, 22noveber 25 euro, 24 november 59,61 euro, 14 december 77,49 euro ,22 december 77,49 euro dit gaat via mijn ip adres ofzo en via hwlplay.com en sepa novalnetag .
Is het nog mogelijk mijn geld terug te vorderen welke stappen kunnen jullie mij bij helpen ik word daar radeloos van ik weet niet meer wat te doen die verdachte sites blijven maar geld vorderen kunnen jullie mij daar bij helpen aub
Hopelijk krijg ik van jullie een antwoord om zeker nu al geen geld meer te laten afnemen van mijn rekening.
Mvg freddy bertin

Novalnet AG · Accepted Answer

Dear freddy bertin,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

To inform you about the debits taken place, we have sent you a detailed email about the debits/subscriptions.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made two return debits and if you pay the pending dues, your case with the collection will be closed. The transaction details of the pending dues are: 14928100030000719,  and 14928100030000635.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

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Klacht: oplichting datingsites en blijven geld afhalen

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