Mijn Klacht:
Dear Odido Team,
I hope this message finds you well. I am writing to bring to your attention a matter of significant concern regarding unauthorized roaming charges on my account.
Upon reviewing my recent billing statements, I discovered several charges for roaming usage outside of the EU that were not authorized or initiated by me. As a conscientious customer, I take great care to monitor my usage and ensure that any roaming activities are conducted within the parameters of my plan and with my explicit consent.
I would like to formally register a complaint and request a thorough investigation into these unauthorized charges. It is imperative that Odido takes swift action to rectify this issue and ensure that such occurrences are not repeated in the future. Additionally, I kindly request a detailed breakdown of the charges in question, including timestamps, locations, and any associated data usage.
I understand that mistakes can happen, but unauthorized charges of this nature are unacceptable and erode the trust that customers place in your services. As a loyal customer, I expect Odido to uphold the highest standards of integrity and transparency in all billing matters.
Please acknowledge receipt of this complaint at your earliest convenience and provide me with an estimated timeline for resolution. I trust that you will address this matter with the seriousness and urgency it deserves.
Thank you for your attention to this issue. I look forward to a resolution and a satisfactory outcome.
Gewenste Oplossing:
Reimbursement of 2 onauthorized roaming charges
