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Klacht: Books reached there office little late and now I have pay for the whole course

Kavleen op 05 februari 2019 over NTI in de categorie Opleidingen en cursussen

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✅ Klacht opgelost op 11 februari 2019
Reactie van het bedrijf:

Dear Mrs Gurwara, Through this message NTI responds to your complain. According to our general conditions you are truly too late for returning your book package to let the course be closed without any further (financial) obligations. Thus for now...

Bedrijf NTI
Categorie Opleidingen en cursussen
Status Opgelost
Datum 5 februari 2019

Samenvatting wordt geladen...

Mijn Klacht:

I was interested in interieur styling course. NTI told me they can send me books i can read if am interested i can join otherwise i can send back. I am little late in sending books. And now they forcing me to pay full years course fee. I am just a student can hardly pay my expenses. How I should pay for the course? I had very bad family problems, there was a robbery at my home I was going through psychological and financial stress. When I told them i can’t pay i have financial problems niether am interested to join as the dutch language level is high for me can hardly understand they said they can’t cancel the course I will have to pay for the full course. Which is like they just want money they not an institute but scammers. They call themselves an institute and then just trap you with bills.

Gewenste Oplossing:

I would be happy if they accept the books and cancel my course.

Bericht van Robin van Klacht.nl

7 jaren geleden - Ik heb een email gestuurd naar NTI over deze klacht.

Bericht van NTI

7 jaren geleden - Dear Mrs Gurwara, Through this message NTI responds to your complain. According to our general conditions you are truly too late for returning your book package to let the course be closed without any further (financial) obligations. Thus for now we can offer you the following optionsgive you the following information: -If you don't want to follow this course anymore but also think it is not right to pay for something you don't actively useused, it is possible to exchange courses. You could choose another course that fits you better. -If you don't want to use any of the above standing options then either you can keep following the course, or you stop directly. As our general conditions show in both cases the whole course should be payed off. We hope to hear soon from you if you can find yourself in any of the in this message described possibilities. Do you have any more questions or remarks? Please contact us through [email protected] or through telephone: 088-1630 606. Kind regards, Klantenservice NTI Ma tm do 09.00 - 20.00 uur Vrij 09.00 - 18.00 uur Za 09.30– 13.00 uur www.nti.nl

Bericht van Robin van Klacht.nl

7 jaren geleden - Deze klacht is zojuist door NTI in behandeling genomen

Bericht van Robin van Klacht.nl

7 jaren geleden - We hebben bericht ontvangen dat NTI een oplossing geplaatst heeft bij deze klacht

NTI

Heeft op 11 februari 2019 om 13:32 geantwoord

Geboden Oplossing:

Dear Mrs Gurwara,

Through this message NTI responds to your complain.

According to our general conditions you are truly too late for returning your book package to let the course be closed without any further (financial) obligations. Thus for now we can offer you the following optionsgive you the following information:

-If you don't want to follow this course anymore but also think it is not right to pay for something you don't actively useused, it is possible to exchange courses. You could choose another course that fits you better.

-If you don't want to use any of the above standing options then either you can keep following the course, or you stop directly. As our general conditions show in both cases the whole course should be payed off.

We hope to hear soon from you if you can find yourself in any of the in this message described possibilities.

Do you have any more questions or remarks? Please contact us through [email protected] or through telephone: 088-1630 606.

Kind regards,

Klantenservice NTI
Ma tm do 09.00 - 20.00 uur
Vrij 09.00 - 18.00 uur
Za 09.30– 13.00 uur
www.nti.nl

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Source: ConsuWijzer / ACM

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