Teveel betaald

Question

Er is veel te veel van mijn rekening gehaald, dat wou ik graag terug gestort hebben

Novalnet AG · Accepted Answer

Hello Mr. Van Bekkum, 

We would like to remind you again that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Anyway, we have forwarded your termination request to the website provider (from whom the order was placed) now. We have also stopped further direct debits too. 
Since you did not do any SEPA money transfer, we are not able to see a overpayment. We kindly ask you to get in touch with your contractual partner to clarify the case, we send you the contact information.

We therefore kindly request you to delete this negative review. This will motivate us to further assist you.

Your Novalnet Team
payment@novalnet.de

49 89 923 068 329 (Mo - Fr, 9:00 am – 4:00 pm)

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