Stopzetten automatische incasso

Question

Er word nu al een paar maanden geld van mijn rekening afgeschreven naar novalnet ag, ik weet niet hoe ik hier aan kom maar ik wel er wel vanaf want elke maand €56,25 vind ik best veel aangezien ik nog student ben. Dit zijn de afschrift gegevens: Naam: NOVALNET AG Omschrijving: findepartner com DE46700202700020263001 Kenmerk: 14942000076515528 Machtiging ID: 14942000076515528 Incassant ID: DE53ZZZ00000004253 Eenmalige incasso Overige partij: Howlogic Kft, DE03700202700020262999 Valutadatum: 20-02-2024

Novalnet AG · Accepted Answer

Dear Giel Dietvorst,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments. 

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions 
which you have signed up for.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de) 
or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the 
email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your 
account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of 
contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries.

Please give positive rating if you are satisfied with our support. Thank you.

Your Novalnet Team

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