onterechte aanmaningen novalnet

Question

mijne dames/heren enkele jaren geleden heb ik een proef abonnement, van 1 maand, bij novalnet genomen, er werd toen duidelijk gemeld dat het een proef abonnement van 1 maand was. ik zou ook maar 1 maand moeten betalen. mijn advertentie werd zonder mijn medeweten en toestemming ook op een andere dating site geplaatst bleek maanden later. sinds circa 1 jaar word ik om de haverklap lastig gevallen door Themys Dyke Rechtsanwälte GbR met aanmanigen. ik heb elke keer duidelijk gemaakt dat ik geen abonnement heb genomen maar een proef abonnement van maximaal 1 maand en ook dat novatnet zich ten...

Novalnet AG · Accepted Answer

Dear niek blaauwkamp,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made 2 return debits and that is the reason you have received notices from the collection partner. if you pay the pending dues, the case with the collection will be closed. The transaction details of the pending dues are:  14239200002900350 and 14238600002912613.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

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