Novalnet AG blijft maar doorgaan!

Question

Sinds vorig ben ik al bezig met dit louche bedrijf en een dochteronderneming die bij mij automatisch wilden incasseren. Ik heb mij nooit aangemeld en al totaal geen toestemming voor automatische incasso gegeven.
Eerst sturen ze een incassobureau op mij af. Heb gevraagd om bewijs dat ik mij aangemeld heb….totaal geen reactie van Novalnet.
En nu krijg ik mails van een advocatenkantoor! Zij beschuldigen mij en eisen adsurde bedragen maar leveren geen bewijs dat ik me aangemeld heb….

Novalnet AG · Accepted Answer

Dear PHJ Daniels,

As we explained you already, you had subscribed for subscriptions with an online service for which we process payments and you had not cancelled the subscriptions which you have subscribed for. That is the reason you were debited.

We have already sent the cancellation request to the subscription partner with whom you have subscribed online for dating services. Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

If you can rule out with certainty that you have not entered a business transaction/subscription/relationship with any online dating services who use our payment processing platform, and the debits made are unjustified, please inform us immediately by e-mail to payment@novalnet.de along with the transaction information (TID, booking reference, date, amount, etc.) which you see on your bank statement. In addition, we recommend that you file a criminal complaint against unknown persons with the local police station.

Also note that the dating agency (where you have signed up for subscriptions) will give this case to the debt collection due to the pending dues. So you may also have to provide the police report to the debt collection company to avoid further fees.

We hope that we could be of help you and that we have been able to solve your problems. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

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