novalet

Question

novalet blijft maar geld afhouden van mijn rekening zelf 2x per dag

Novalnet AG · Accepted Answer

Dear Jacques Schurmans,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online dating service for which we process payments and 
you have not paid the entire dues for which you have subscribed for.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have 
signed up for.

Soon after your first email, we have already informed our contractual partner and also you have received an email ation from our contractual partner on 04.02.2025 that 
they have cancelled your subscription for which you have registered. 

However, you have not paid for the 1 pending debit which were due before the cancellation of the subscription. That is the reason you have received notices from the collection agency (eCollect). 
If you pay the collection agency those dues then your cases with collection will be closed. The transaction details of the pending dues are TID 14994100009419154.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de) 
or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email 
address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account 
was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of 
contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10-star rating if you are satisfied with our support.

Your Novalnet Team

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