Maandelijkse rekening – dating account non actief

Question

Beste op 02/04/24 zou er weer een eenmalig bedrag 35.70EUR van mijn rekening gaan. Deze kunnen annuleren maar dit zou niet verder een domiciliëring mogen zijn. Aangezien mijn account al een tijd niet meer actief wordt gebruikt. Betaling van www.hwlpay.com met met als volg nummer DE36701500001004867626 bij deze ben ik ook niet meer lid van dating marketing heb er geen accounts meer niet meer lid dus bij modeflirt of partnership of andere datingsites die hiermee verband houden. dus bij deze wil ik dat mijn account / betaling word stopgezet. Mail opgesteld 30/04/2024.
Groet Jorn

Novalnet AG · Accepted Answer

Dear Jorn Pauwels,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments. 

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions 
which you have signed up for.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de) 
or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the 
email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your 
account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of 
contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries.

Please give positive rating if you are satisfied with our support. Thank you.

Your Novalnet Team

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