Maandelijkse afschrijving

Question

hallo,
Ik heb voor zover ik weet mij nooit aangemeld voor een online daling service en toch word er €37,50 van mijn rekening geïncasseerd.
Het staat op automatisch incasso en ik heb dan ook geen idee wanneer of ik daar toestemming voor gegeven heb.
Ik heb het bedrag gestorneerd.

Novalnet AG · Accepted Answer

Hello Mr. Slaa, 

This is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet. 
Due to data protection regulations we cannot share the details about your user or payment details on this platform. 
Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website provider directly. Contact details can usually be found on the website (where you have registered).

We would like to remind you again that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

we kindly ask you to settle the outstanding debt 
TID: 14200900001604899

We therefore kindly request you to delete this negative review. This will motivate us to further assist you.

Your Novalnet Team
payment@novalnet.de

49 89 923 068 329 (Mo - Fr, 9:00 am – 4:00 pm)

Klacht: Maandelijkse afschrijving

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: Maandelijkse afschrijving

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten