Geld afgeschreven

Question

Er is een bedrag van 37.50 van mijn rekening afgehaald voor een of andere datingsite waar ik mij nooit voor heb aangemeld. Vervolgens krijg ik een betalingsherinnering? Kunnen jullie mij helpen om hier van af te komen.

Novalnet AG · Accepted Answer

Hello XXX, 

This is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet. 
Due to data protection regulations we cannot share the details about your user or payment details on this platform. 
Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website provider directly. Contact details can usually be found on the website (where you have registered).
We would like to remind you again that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

 We kindly ask you to settle the outstanding debt
TID 14200500011605450

We therefore kindly request you to delete this negative review. This will motivate us to further assist you.

Your Novalnet Team
payment@novalnet.de

49 89 923 068 329 (Mo - Fr, 9:00 am – 4:00 pm)

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