Mijn Klacht:

Goedendag,

Ik heb mijn subscriptie al opgegezegd en via Novalnet/flirtenhier bevestiging gehad dat het gecanceld is, toch blijf ik maar aanmaningen krijgen, het was opeens 200 euro dat had ik bijna afbetaald en nu is het in de 400.

Thank you for your response.

Please be informed that the change of the amount is due the new claims fill into our system from our client (your service provider). This is due your subscription on their website (www.FlirtenHier.com). In order to avoid any further claims from their side, please take steps unsubscribe you from the platform with contact them to [email protected].

We know that it’s frustrated, but note that we just doing our job. Please take measures to terminate your subscription with them as soon as possible.

Now we can offer you new instalment payment plan in according the new amount.

We have received your payment in relation to customer ID 90XK38J3 made on 03.08.2023.

Now we can offer you new instalment payment plan in according the new amount.

Please be informed that the total outstanding current amount is EUR 431.52.

En dit is de mail van novalnet:

Thank you for contacting our Customer Support.

Upon paying off your debt, you have regained access to the site.
Furthermore, since you settled the near full amount of your debt, your subscription payment was restored. This means that while your profile is not yet active, your subscription has already renewed and is now payable.
All subscriptions on our site are repeat billing subscriptions.
If you no longer want to pay, you can cancel your subscription at any time.

We have canceled your subscription. No further charges will be made to your account.

If you have any other queries, please do not hesitate to contact us.

alvast bedankt

Gewenste Oplossing:

stoppen met het verhogen van het bedrag en aanmaningen aangezien er bevestigd is dat het gestopt is