Klacht: Automatische incasso datingsite

Wilco193 op 22 augustus 2020 over Novalnet AG in de categorie Betalingsdiensten

Nieuwe klacht
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Novalnet AG heeft deze klacht opgelost
Klacht opgelost op 26 augustus 2020
Reactie van het bedrijf:

Hello Mr. Kappeteijn, We would like to remind you again that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on [email protected] or...

Categorie Betalingsdiensten
Status Opgelost
Datum 22 augustus 2020

Samenvatting wordt geladen...

Mijn Klacht:

Ik heb mezelf ooit ingeschreven bij een datingsite maar ben nooit maar dan ook nooit akkoord gegaan met een of andere automatische incasso. Ik wil dit geld graag terug want ik heb me wel allang afgemeld. Maar de automatische incasso stopt niet

Gewenste Oplossing:

Als de automatische incasso stopt en het geld terug

Bericht van Robin van Klacht.nl

5 jaren geleden - Ik heb een email gestuurd naar Novalnet AG over deze klacht.

Bericht van Robin van Klacht.nl

5 jaren geleden - Deze klacht is zojuist door Novalnet AG in behandeling genomen

Bericht van Novalnet AG

5 jaren geleden - Hello Kappeteijn, This is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet. Due to data protection regulations we cannot share the details about your user or payment details on this platform. Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on [email protected] or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime. Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website provider directly. Contact details can usually be found on the website (where you have registered). Our Payment Support Team hopes to hear from you soon! Your Novalnet Team [email protected] 49 89 923 068 329 (Mo - Fr, 9:00 am – 4:00 pm)

Bericht van Novalnet AG

5 jaren geleden - Hello Mr. Kappeteijn, This is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet. Due to data protection regulations we cannot share the details about your user or payment details on this platform. Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on [email protected] or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime. Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website provider directly. Contact details can usually be found on the website (where you have registered). Our Payment Support Team hopes to hear from you soon! Your Novalnet Team [email protected] 49 89 923 068 329 (Mo - Fr, 9:00 am – 4:00 pm)

Bericht van Robin van Klacht.nl

5 jaren geleden - We hebben bericht ontvangen dat Novalnet AG een oplossing geplaatst heeft bij deze klacht

Novalnet AG

Heeft op 26 augustus 2020 om 17:59 geantwoord

Geboden Oplossing:

Oplossing is alleen zichtbaar voor melder van de klacht

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