744F8GY714025511127260315235900010320502

Question

ik heb mijn zending niet gekregen ik heb van DHL Casenr gekregen 36564708

Novalnet AG · Accepted Answer

Dear Karien van rijsewijk,

Thank you for your message.

We have forwarded your request (with you in CC) to our contractual partner Best Media Web GmbH, where your order was placed.

For future inquiries, please always contact the website provider (from whom the order was placed) directly to clarify the status of your order or to cancel it.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email 
address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account 
was charged. You can then contact the company/website operator to resolve any complaints about the order, debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of 
contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries. We're glad to help you anytime. Please give your 10-star rating if you are satisfied with our support.

Your Novalnet Team

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