12 maanden geld afhalen

Question

12 maanden word er geld afgehaald meerdere keren per maand zelf soms 2 keer per dag ta over 250 a 350 euro de maand wil da stop zetten en geld terug. Ben er 1.5 jaar geleden voor naar de bank geweest en die gingen dat oplossen. Paar maanden is dit gestopt en niet meer op gelet en nu zie ik dat ze al een jaar weer geld afnemen van mijn rekening en heb nergens abonnement aan gegaan dat ik zelf weet en de kbc bank hadde dit opgelost zeiden ze toch niet en ik zit met deurwaarders door deze ellende...

Novalnet AG · Accepted Answer

Dear Peter Maria Jozef

As we've explained you already to your first message from January 3, 2026, we were unable to find your details in our system in comparison to your user details given here on this website. However, to support you we kindly request you to send us a detail email to payment@novalnet.de along with the transaction information (TID with 17 digits, booking reference, date, amount, etc.) which you see on your bank statement, so that we can help you to sort out your outstanding queries.

Please note that in future you should Always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

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Your Novalnet Team

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