Novalnet ag

Question

Ik heb bij datingsite ingeschreven eenmalig 24 euro keer betaald. Via i .D .E .A L . Er was geen sprake van aut.omatische incasso en ik had ook zelf geen toestemming gegeven maar nu proberen ze 26 €automatische incasso van mijn rekening eraf halen ,Ik heb geld teruggetrokken,
Daarna was geen sprake van dat ik moet her dating €450 inleggen, Ik had meteen gevoel dat het deze site niet veilig is en ze zijn onbetrouwbaar,
Er zijn heel veel robot die met jou spreken dit zijn alle telefoonnummers zijn van buitenland dus niet van Nederland, Ik ben niet eens dat jullie gaan geld van mijn rekening eraf halen Dus mijn verzoek is dat jullie onmiddellijk stoppen ermee Ik heb bewijs dat ik eenmalig 24 uur had betaald en ik heb geen contract en ook geen deal aangesloten voor automatische incasso

Novalnet AG · Accepted Answer

Dear Payam Memariyan,

We understand your annoyance with the repeated debits but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription because you have not canceled the subscriptions which you have signed up for.

If you can rule out with certainty that you have not entered a business transaction/subscription/ relationship with any of the businesses who use our payment processing platform, and the debits made are unjustified, please inform us immediately by e-mail to payment@novalnet.de along with  the transaction information (TID, booking reference, date, amount, etc.) which you see on your bank statement. In addition, we recommend that you file a criminal complaint against unknown persons with the local police station.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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