Klacht over Microsoft: Update Windows 8.1

Mijn Klacht:

Last August I purchased laptop Toshiba Satelie C 855-255 and equipped with Windows 8, In December Microsoft invited me to install update Windows 8.1. However then the problems start. The program regularly returned to its “Herstell mode”. As I still have guarantee I retrned the laptop to the supplier (Media Markt), The repair firm of the supplier tried to fix it 3 times (takes about 3 months), however without success. The result according to the supplier was that Windows 8.1 was not compatible to this Toshiba laptop. Of course I am still disapointed in Microsoft.
When can I expect a reliable update to Windows 8 for this Toshiba laptop??

E-mail:[email protected]

Gewenste Oplossing:

When I received a reliable update

Bericht van Robin van Klacht.nl

11 jaren geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Microsoft

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11 jaren geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over Microsoft nog niet in behandeling is genomen.

Bericht van Robin van Klacht.nl

11 jaren geleden - Deze klacht is zojuist door Microsoft in behandeling genomen

Bericht van Microsoft

11 jaren geleden - Hi, Make sure this Toshiba laptop has Windows 8.1 drivers available on their website. Sind you are having issue, you can bring the Toshiba back to it's factory defaults. Remove third party software from the software menu and make then start the upgrade. Install the drivers for Windows 8.1 and make sure NOT to install any other third part software. Update Windows 8.1 If all works well start installing software but make sure it is software build for Windows 8.1 other software might cause issues and therefore it is better to save these for later. Once you get an issue it now easy to link it to third party software and troubleshoot this software in particular. Kind regards/MVG, Marc

Klacht: Update Windows 8.1

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