Mijn Klacht:
Facts: Booked a Malaysia Airlines return Business Class ticket
Phuket-Amsterdam for March 2016. On 16 oktober 2015.
Why MAS? Best schedule and best price.
After finding out they cancelled the flight, no personal message what so ever, our next schedule was not possible as we would arrive a full day later. After much effort we were re-routed through London, extra travel time; 5 hours each direction.
We tried calling Malaysian airlines but of course is this number busy, finally after half an hour trying I get somebody on the phone who puts you trough to the wrong department, please wait, I put you trough, over and over again. I ask to call me back for a change in return? “They unfortunately can’t do that”.
I decide to send an emails (6) with above concern and complaint.
After 3 weeks still no reply.
I complain again about the customer service, but no wanswers:
Air passenger rights:
> (ii)i) they are informed of the cancellation………and are offered
> re-routing, allowing them to depart NO MORE than TWO hours BEFORE the scheduled time of departure. MY RE-SCHEDULED FLIGHT IS 5 HOURS.
Again I send an email, to enrich and to resvns and to messenger, still no reply.
I could have been re-booked on an alternative airline since 8 December
already or could have booked myself on an alternative airline since 8
December if MAS would have reimbursed / informed me properly.
Gewenste Oplossing:
full money back.
