Mijn Klacht:
I had been a client of Lebara for 19 months before I decided to immigrate from the Netherlands to the U.K for a professional opportunity. At that point, I asked if it would be possible to cancel my subscription since I was changing countries and it would not be handy anymore to keep a Dutch mobile number. The man from the customer service that was responsible for my case has shown profoundly rude behaviour and zero empathy for my situation. To an extent I understand their rationale because I have signed for it, even though I did not know that such a clause existed in my contract ( Lebara is supposed to be expats friendly…). I have finally decided to continue using my number for some months until my 2-year contract has expired. That was the biggest mistake I have made because the first invoice I received was 4 times higher than my normal monthly rate. When I communicated again with customer service they denied any liability and accused me of using my phone outside of the EU (of course I did because I have immigrated). Last but not least I have just received an email from a company called Cannock in order to pay immediately an invoice from December. The small detail they probably have forgotten to mention is that I have tried to sort that invoice out several times but I encountered an error that would not let me, for which Lebara should be already aware. I can’t believe that I have consumed so much of my time for such a terrible company. PLEASE STAY AWAY
Gewenste Oplossing:
Refund of all the money I have spent since my immigration and apologetic email
