Mijn Klacht:
I’ve subscribed for SIM-only tariff with contract duration of 24 months. Recently I got charged extra for Internet usage above the bundle. However my contract doesn’t allow Lebara to charge for extra traffic above the bundle. They must disable Internet access as soon as bundle traffic is over, just like they do for prepaid tariffs.
I opened a complaint CAS-743505-J5B9W8, however Lebara is preferring to ignore this and loose me as a customer rather than resolve the issue, which is a matter of less than 10 euros!!!! I’m shocked by their arrogance.
Gewenste Oplossing:
Refund the extra usage traffic. Fix my subscription so that Internet gets disconnected as soon as bundle traffic is over.
Beoordeling 1/10
(10)
(10)
