10 jaren geleden - Ik heb een email gestuurd naar Keuken Kampioen over deze klacht.

10 jaren geleden - Deze klacht is zojuist door Keuken Kampioen in behandeling genomen

10 jaren geleden - Beste heer/mevrouw Aleksov, Wat vervelend dat u uw bestelling nog niet heeft ontvangen, excuses hiervoor! Ik ga uitzoeken wat er aan de hand is en zorg ervoor dat u hier spoedig een antwoord op krijgt! Met vriendelijke groet, Thomas - Webcare Keuken Kampioen

10 jaren geleden - Beste heer/mevrouw Aleksov, Ik heb zojuist contact gehad met de filiaalmanager. Hij geeft aan meerdere malen aan u te hebben gevraagd wat de uitsparingsmaat van de kookplaat is. Als wij deze juiste maatvoering niet krijgen, kunnen wij het blad helaas niet in productie nemen. Mijn collega gaat u nogmaals telefonisch benaderen om samen tot een oplossing te komen. Met vriendelijke groet, Thomas - Webcare Keuken Kampioen

10 jaren geleden - Hi Thomas, I have already officially failed a complaint about the behavior of your company and have involved the ConsuWijzer and the Authority for Consumers and Markets ( ACM ). If you would like to get the full story of what is going on and what is the conversation that I had with your manager there and someone called Marcel, you can feel free to ask them to send you the full letter that I have send to them with the complaint. I have already told them 5 times to escalate this to someone that can help me and have told them that I can not give you any size and you should measure it for your self. How is it my job to measure things for you and tell you how big are they (btw there was a guy that came to take the measures and I told him to measure than, but he said it woil be done on the spot, which now they told me is not the case)? If I make a mistake in the measuring than I am at fault and I will need to wait again for god know how much more. This is your job and not mine, so there is no point in asking me to do this for you, and again I am repeating me self: THIS SHOULD HAVE BEEN DONE 10WEEKS AGO, WHEN THE MEASUREMENTS WERE TAKEN AND NOT NOW-6WEEKS PAST THE DELIVERY DATE!!!!!! Please contact them again and tell them to forward you all the communication I had with them and the official complaint letter. There you will see the behavior of everyone in the store and the problems I have to deal with all the time. 2 days ago, I refused continue to work with them and want to officially work with someone from the HQ. also 10 days ago, I have made an official complaint on your side related to this issue, and even though I got an automated response that someone will get to me in 5 days, now more than 10 days have passed and still nobody contacted me. Congratulations on you being the one that actually managed to respond to me the fastest! Please get all the information regarding this issue from your shop in ArenA and after you analyze them you can contact me again.

10 jaren geleden - So, any news Thomas? Were you able to get all the facts? Were you able to take over all the data from the ArenA shop? Any progress made?

10 jaren geleden - anything Thomas????

10 jaren geleden - Beste meneer Aleksov, Momenteel is de regiomanager is bespreking betreft de situatie. Ik zal hem vandaag nogmaals vragen u te bellen. Met vriendelijke groet, Thomas - Webcare Keuken Kampioen

10 jaren geleden - I have been waiting for 3 months so far, so one more day will not be a problem. Please make sure he calls me with all the answers I have requested and a solution for the situation and not with some generic response. Also please let him know that I want an official statement from him, in WRITING about the situation!!!

10 jaren geleden - Hi Thomas, I was skeptical that someone will call me yesterday, but I gave you the benefit of the doubt, and guess what.....nobody contacted me, no manager, NOBODY. This is exactly the same behavior i have seen from your company for the past 3 months. I can not believe how you treat your customers. For every company the customer is always right and it is a secret thing for them, and for you.....for you your customers are not ever treated as people. I am constantly being disappointed by how you work and every day is just a new disappointment.

10 jaren geleden - I guess no calls or email today too a?

10 jaren geleden - Beste meneer Aleksov, Ik heb begrepen dat de regiomanager contact met u heeft over deze kwestie. Morgen wordt er bij u nagemeten en u wordt morgen gebeld om een concrete leverdag af te spreken. Met vriendelijke groet, Thomas - Webcare Keuken Kampioen

9 jaren geleden - Let me put here the next great thing that happened to me with these "champions". I want just to put this here publicly so that when someone looks here, exactly knows who is he dealing with. It sounds like an amazing sales technique after which I will probably activate my legal insurance. After 4 months of waiting and having issue after issue for something that was suppose to take 5 weeks (order was made on 25th of October and delivery was done on 18th Of February), the top was mounted. After the montage, I noticed that the thickness is completely wrong. I have ordered 4cm top, where the stone is 2cm thick and is than esthetically made to look like 4cm, but they have used 1.2cm to make it look like 4cm. I specifically wanted 2cm, since I know this is natural stone and I know that the dissipation of heat from the dishwasher bellow the top will be a problem for 1cm top. After I complained, I was ignored for 4 months, and finally (after sending countless number of emails waiting for replay) I got some crappy explanation, that the guy that did the measuring wrote down it should be 1.2cm. ARE YOU KIDDING ME?!?!?!? I agree on what needs to be done with a salesperson, which creates a price for me, and than they use the details form the measuring guy. When I told them that this dones not make sense at all, they came up with a purchase order on which there is no signature of mine at all, on which there are internal codes, and they told me this "code" means 1.2cm.---WHAT?!?!?!?!? Are you kidding me??!?!?!? When someone goes into a shop and asks for something and agrees on that, he expects that the sales guy giving him the word that this will be done is enough. Nobody is expected to know your codes or whatever's, because this is your internal code and if there is no explanation what they are how can I see what it is? How can I check what it is? I can trust the sales guy's word, which in this case seems not to be enough. Than after I asked for escalation, I got to a regional manager again and had a call with him. And listen to this golden nugget now. The expiation it self is awesome and it sums up my experience with this company in a nutshell. First of all no apology that they made a mistake, which came as a bit of a surprise, but I soon got to know also why. His answer on my complaint about the surface being too thin and I can feel the heat from the dishwasher was, quote (and I can not stress this enough, that this is amazing answer and shows the level of appreciation they have for customers): Well you requested 2cm, but we decided to make it 1.2cm since it looks the same. -WOW!!!!!! Now even better next sentence: "We always do this, and nobody complains" -WOW again. Imagine your self going to a BMW dealer and you request to buy BMW series 3. Than you say I want to get the 325 (2.5l engine) You agree on the buying price. Than they deliver you the car, and it is 318 (it looks the same, just the engine is 1.8l). What will you do??? You are paying for 325 and specifically wanted this for a reason but it is cheeper for them to order 318 and sell it to you as 325. Than they tell you, we always do this and nobody complains, so it is fine. Nobody complaining to you, doesn't make it ok for you to do it. So I complained now and obviously, you dont know how to handle it. Now also I am posting this here and on every site for kitchens in the country that I can find, so people can find it, and next time when you say it is OK and nobody complanis, they will have a reference to tell you in your face that you are a LAIR.