Mijn Klacht:

1. On September 6, 2023, I visited your shop at the Utrecht train station and completed the full payment of my device loan.

and as you know when you pay in the shop you have no option to refund the amount to my ING bank account any more .

2. Subsequently, I encountered issues with your system. Despite making the payment on September 6, my device loan contract was closed as expected.

On September 22, 2023, without my consent, you debited 599.52 euros from my bank account and then the money added again to my bank account.

I ly contacted your colleague, who acknowledged the error, citing a system issue during the transfer from T-Mobile to Odido. I was assured that the matter would be rectified, and I should disregard any payment reminders.

3. It appears that you attempted to refund the amount to my bank account on September 27, 2023 as you know I can’t make this refund because I paid in 6 September with I deal payment method and I have no option to do that and why should i do that ?

However, this refund is not reflected accurately in my account. Despite receiving notifications of the refund.

Now, after a 10 days of having the internet unconnected, I am being asked to repay the amount of around 700 euros ?

I am bewildered by these developments and urgently seek your assistance in resolving this matter.

Note:

after your colleague told me in 6 September to ingore all payment reminders related to the system issues, I didn’t give attention to the messages or emails comes later from Oodido .

I appreciate your attention to this issue and look forward to a swift resolution.

Gewenste Oplossing:

I would like first to have contact with the manager of Odido to explain my problem because the customer service, they said I am not allowed to get in touch with the manager and in the same time the could not solve the issues

2- in my case they should stop the invoice , then find me the solution of the problem that was made by their system .

3- they agreed that they had problems in the system in September but they still want me to pay amount of 700 euros, where I told them I am agreed to pay the first invoice of 597.82 euros and I can’t pay it in one time I can pay it in instalment.