Mijn Klacht:
Hello,
I’m trying to cancel my membership without response from the company.
They forced members to pay membership even if the club’s are closed due to the lockdown.
The only way they allow to cancel is to send a signed cancellation letter which costs €8.80.
Even if I sent it in December they still deducted the January membership costs from my account.
I’ve sent several emails to all company emails and there is no response at all.
In the meantime they are calling to offer very expensive one on one training sessions and making live video events on Facebook page, it’s not like they are not working at all so they could not read emails and managing memberships.
In December after lockdown they sent out an email to members for which if someone did not respond within 3 days, they don’t get a discount for January.
However at the same time they did not offer any discount or money back possibilities for half of December while the club’s were all closed.
This is a complete scam, also the whole marketing campaign is full of false claims that’s not even part of their program. Never seen such a greedy and fake advertised company.
I don’t have a yearly contract just monthly membership that I should be able cancel at any time.
Mvg.
Oscar
Gewenste Oplossing:
I want cancel and refund my membership costs for all time the club's were closed.
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