Mijn Klacht:

yesterday 09-02-2012 my (klant nummer i went to GAMMA, i bought a few things for my just bought also by GAMMA Dremel multi tools, when i bought it i got a discount coupon (korting bon), when pay the bil i forgot to give the discount coupon to the cashier, but i was still standing at the cashier and i remmemberd, that i got the discount coupon with me so when, the cashier gave me back my change, i told her that i have the discount coupon with me and i want to use it, she staright away told me i cant used it any more for this time, i ask her why not , she kept telling me i’m too late, infact she is still dealinmg with me as she just gave me back the change from the stuff i bought , and further more there’s no one behind, meaning the cashier is empty after me, then she told me if i still want to use that discount coupon i have to take all the things i just bought to the other cashier and return it back and i have to go back and pick up all the things i want again then come back to her, only then im allowed to use the discount coupon, well im very disappointed with it , a company as big as GAMMa should have a system that allow me ot use my discount coupon, it’s only € 3,00, i was very unhappy so i throw the discount coupon nand said i do not need it anymore, and the cashier tease me by saying dank u wel meeneer, i think GAMMA should take some action about this complaint as it isin’t much to just let me or other costumer to use their discount coupon,

here i write down the time and date and my GAMMA voordeelpas number

09-02-2012
time around 11: 20 am
GAMMA voordeelpas number 261101099141

Gewenste Oplossing:

well i just hope that in the future it wont happend again to any othere GAMMA customer's, and i would like some one from GAMMA to just mail me an apologies