Mijn Klacht:
On July 2020 we had a reservation for a ticket to Canada via Expedia.nl unfortunately the flight is canceled and they said I need to wait if I want my money back. I waited for 6 month but no single action from Expedia about my ticket and cancelation. Oct 2nd 2020 I called and asked for refund they said it take 12 weeks I waited 12 weeks but no refund. I called them every weeks but I didn’t get any information. At the 11 January I called and they said there was a fault in our system and we need to do refund process again you will get it more info after a week. I waited again but no info from Expedia. Today 9th February I called to very rude and unpolite help desk you have to wait again 12 weeks. I simply asked what is the guaranty for your info. I don’t trust you. This is Expedia fault and I should get my refund now from Expedia. I also said I heard many times I must wait but I don’t want to wait anymore I need my money now. But he replied the same answer with no help and no hope.
Gewenste Oplossing:
Expedia should solve my refund because they made this fault.
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