Mijn Klacht:
Sinds 13 april dit jaar zijn mijn vriendin en ik terug van een vakantie in Australië. Zowel op de heenvlucht als de terugvlucht waren onze koffers vertraagd. Op de terugweg naar Amsterdam zelfs 5 dagen.
Vanwege het feit dat we onkosten hebben moeten maken omdat onze koffers er niet waren, en op Schiphol werd gezegd dat gemaakte onkosten gedeclareerd konden worden, heb ik onderstaand bericht via de website van de Emirates ingediend op 24 april.
Tot aan vandaag heb ik nog geen enkele reactie gehad of oplossing aangereikt gekregen.
Misschien heeft Emirates het druk, maar het zou dan fijn zijn dat dat dan als reden bv aangegeven wordt.
Inmiddels heeft de Nederlandse afdeling van de Emirates het aan de afdeling in Dubai gegeven, maar ook zij hebben tot nog toe geen oplossing geboden.
……………onderstaand is het bericht ingediend via de website van de Emirates……………
Dear Madam, Sir,
On March 4th we flew from Amsterdam to Perth, via Dubai with Emirates. In Amsterdam we were already informed that our flight to Dubai was delayed but that we would be able to get our connecting flight to Perth: because the plane to Perth would be standing next to the arriving plane.
During our flight to Dubai we frequently asked stewardesses if we could still catch our plane to Perth. The answer was that this wouldn’t be a problem because of the help of ground personnel and a ‘speeding track’.
In Dubai, the plane to Perth was not standing next to the arrived plane from Amsterdam. In fact, it couldn’t be more away, in a different hall, to be reached by a subway. We had to run and reached the plane just in time, it was about to leave. Being pregnant, it was a burden and a risk to run that far together with the stress.
In Perth, our suitcases didn’t arrive. We had to leave the airport without luggage. We had to return to the airport the next day to pick them up which caused a not planned change in our itinerary.
On our journey back, we flew from Darwin to Perth, and from Perth to Amsterdam via Dubai. In Amsterdam, again our luggage didn’t arrive. We had to go home and wait days before the luggage arrived. When we called that week, we got the messages that our luggage was sent to Auckland, New Zealand.
Of course we are not happy with the whole story. It is even worse for a pregnant woman to have to run but also to miss clothes etc. as I don’t have any maternity clothes and spare products at home.
We trust in the good intentions of Emirates to compensate us for the inconvenience and to reimburse the cost we had to make due to the missing suitcases.
We are more than happy to send you a scan of our flight details, my pregnancy statement from my doctor, together with the notes for clothes etc. But your internet page does not cater for that. Therefore we give you the total amount of costs, which is 233,55 euro, apart from the inconvenience caused.
Thank you for your attention and an adequate response,
Gewenste Oplossing:
Ik ben tevreden als de gemaakte onkosten worden vergoed zoals toegezegd. En dat er überhaupt gereageerd wordt op correspondentie binnen de termijn die de Emiraten aangeeft nodig te hebben om de situatie uit te zoeken.
