Jack.levent op 01 juni 2020 over Dynalogic in de categorie Koeriersbedrijven en post
Dear Sir Levent, First of all, our sincere apologies for the inconvenience and the delay caused to your order. We have carefully examined your case and have come to the conclusion that there was a sorting error. Your order ended...
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Sofa, TV stand and office chair meant to be delivered on 14th May but there was a sorting error and since then I have received zero information about the delivery. I really need this to be solved as the sofa was supposed to have been my bed, and I’ve been sleeping on the floor for the last 2 weeks instead….
When I receive the items in the next week.
Bericht van Robin van Klacht.nl
5 jaren geleden - Ik heb een email gestuurd naar Dynalogic over deze klacht.
Bericht van Robin van Klacht.nl
5 jaren geleden - Deze klacht is zojuist door Dynalogic in behandeling genomen
Bericht van Robin van Klacht.nl
5 jaren geleden - We hebben bericht ontvangen dat Dynalogic een oplossing geplaatst heeft bij deze klacht
Heeft op 15 juni 2020 om 11:12 geantwoord
Dear Sir Levent,
First of all, our sincere apologies for the inconvenience and the delay caused to your order.
We have carefully examined your case and have come to the conclusion that there was a sorting error. Your order ended up at the wrong depot by mistake. At the time this was found, my colleagues have done their utmost to resolve this for you as soon as possible.
I understand that this will not change your unpleasant experience, yet I hope to be able to prove our improvements in the future by showing that things can go well in one go.
Your order is currently scheduled for a delivery to take place today.
Assuming I have informed you sufficiently.
Dynalogic WeCare Team
Tip van onze consumentenexpert
Als uw pakket niet aankomt, is de verkoper verantwoordelijk — niet de bezorgdienst. U heeft recht op een nieuw product of volledige terugbetaling.
Bron: ConsuWijzer / ACM
