Mijn Klacht:
In August, my friend and I book a one-day trip to Paris from Slangen Reizen. On the booking website, they showed that we can choose the bus of our start place Delft. But then the staff of the travel company changed our start place from Delft to Rotterdam without any notice because they delete the start place in Delft many years ago. I don’t know why this place still on the website.
Thanks for my friend carefully looking. We found this things from the travel ation email. Because this is just one day trip, so we need to go to the station at 1am. When change from Delft to Rotterdam, we need to go to Rotterdam cetrel at midnight. Then go bus to the start place. But obviously we could not find bus because it is too late. Therefore, this is struggle for us. And we phoned to delete this travel company, but they said they could refund us just with a litte money. We think the travel company take 100% responsibility, so we hope them refund the full money for us. I failed to negotiate with the travel company.
Gewenste Oplossing:
refund the full money for us
