Mijn Klacht:
CheapTickets.nl – E-ticket CHNL-28519066
Tijdens het boeken van de tickets heb ik extra optie PLUS gekozen voor bagage 23 kg.
Echter merk ik dat heen 23 kg is en terug 20 kg, dit is onduidelijk vermeld.
Gewenste Oplossing:
Thank you for getting in touch about ticket information. I can help you with some information about this.
I checked your booking CHNL-28519066 and could see that you have previously initiated a chargeback request via your bank/credit card company. Because of this, we cannot proceed with your ticket request.
We can assist you as soon as the following steps have been taken:
- Request a chargeback withdrawal from your bank/credit card company.
- Instruct your bank/credit card company to send us an official chargeback withdrawal letter.
- Send us a screenshot of your bank/credit card statement with the (re)billing of the payment amount. According to current data privacy regulations, your private information will be stored safely with us and only for a limited time.
We will be able to assist you with your ticket refund request as soon as these steps have been completed.
We value your cooperation and understanding.
Kind regards,
CheapTickets customer service
