Mijn Klacht:
Dear sir / Mm
Firstely this is my booking number CHNL-10069547
I have pay for this ticket go & return
From the Netherlands Amsterdam schiphol to Burundi \’ Bujumbura \’ from 26-1-2018 to 18-2-2018, there was a miss understanding & missinformartions about my booking \’ departure & arrival \’ wich emmediately after the payment I do send a email and leter I have made a contact to informing about misunderstanding so we can correct together \’ in the telefon call I recieve a positive responds wich my departure whould be et schiphol Airi \’ not et Dusseldorf wich I have never been there befor ( unkown to me ) so Friday \’ 26 of jan 2018 et 3:00 I have been et Schiphol Airport for my departure \’ I have given to the Airpost check in control my Passport \’ there airport control never found my name or information wich showing my departure is in Amsterdam \’ they have told me that\’s my departure is in Germany \’ wich it\’s was a stanged to me \’ I have never been there befor \’ there Airiport worker ( KLM) they have trying to assist me by calling the cheapticket to put my ticket on Hold ( pause) for waiting for more notice \’the airport worker (KLM) inform me I have to pay for changed times ticket and that\’s I have agree \’ then they told me you have to contact the where you buying your ticket they would help you fether \’ so on 26-1-2018 I miss my flight \’ I went back home emmediately to have a contact with the cheapticket \’ and I told them I have now miss my One way ticket \’ so I am ready to pay for other one way ticket because I have my returning ticket with me still valid so I will using that\’s when I come back from Bujumbura to Amsterdam \’ there cheap ticker worker she denying me to pay for my one way ticket \’ she told me I must pay for return ticket again wich I have never agree with that\’s and the behavior she has responds to me in unhuman \’ and arrogant \’ so please sir / Mm this is the reason for my klacht I need your wisdome & assistance \’ I need my ticker \’ my return ticket back .
Kindly regards
A. Nzeyimana
Gewenste Oplossing:
When I will have my rights back
