Mijn Klacht:

case reference 13619954
I bought an online ticket via Budgetair from Brussels to Beirut via London by British airways, i checked if i needed visa for the UK but because of my Belgian residence permit i don’t need a visa to enter the transit hall to get to Beirut flight.
I called Budgetair several times they said literally, BA didn’t agree to give you another ticket or refund your ticket.
The fact was that i checked another time in the airport with the check-in employee, she checked me in and my luggage as well which sent directly to the plane, i went to the gate an there the boarding employee said sorry sir you should have another type of Belgian residence permit and with yours you need to obtain a visa before you consider to travel via the UK, the boarding employee from BA was very friendly and she understood my disappointment so she said in such cases you can get refund of your ticket or they could send you with another airliner via EU country.
and she asked to get my luggage out of the plane, and i waited 3 hours to have my luggage back, i went to BA in the airport and the customer service there told me once again that i can get refund of my ticket, therefore i went to another airlines company and i purchased another ticket for 550 euros because i was sure i will get my money back from BA ticket.
If there’s a responsibility, the BA is responsible to confirm the tickets and inform those who needs transit visa to travel via the UK, and the second responsible is the check-in service desk, where she sent my luggage to the plane and she let me in and she said literally that everything’s in order, the third responsible is the boarding employees they said oh ya no problem you will get another ticket or get refund for your ticket.
While all of above should be travel experts and up to date with what they need to say, i’m the one who lost his money and got so hard day waiting my luggage more than 3 hours and waited in the airport 9 hours for another flight by another airline.

Gewenste Oplossing:

I will be happy if i get refund for my ticket or at least another ticket.