Mijn Klacht:
I was looking for a new kitchen. Wesley from Keukensale called me and said, if I come to sign the contract that weekend on Black Friday. he will give me good price and make sure I will receive a beautiful kitchen.
When I signed the contract I said to Patrick from the Keukensale, that on the 3D the height of kitchen is wrong and he needs to come to make measurements and change that.
I also showed him that on the right side of the sink I have drawers and it’s important I have drawers as well.
I also asked to have the height the same as I had with the fridge position that I currently have.
In the end Patrick didn’t change nothing in his drawings from Black Friday. He didn’t adjust the measurements as we asked him to.
The entire kitchen is wrong in height.
I am so so sad at this moment.
When I called them, they are angry at me, telling me that, that’s what I signed. That it’s all my fault that I didn’t communicate it with them. While I know 100% I showed him pictures of how I want my kitchen to be, I showed them at home during measurements how important for me the drawers on the right side and left side next to the sink and not only under the cooking island. When I said I will write a review and share my experience, Wesley was threatening to sue me for my bad review.
I am so so sorry to ever work with this company at this moment. They refuse to hear me out. They refuse to admit their mistake that they promised to make measurements and adjust the drawings, they never did the adjustments. I can show you pictures before and after. I can show you how beautiful my closets were in the original kitchen and I asked them to do the same in the white color. I paid 18000 euros for a kitchen which turned out to be wrong size, with the fridge that is placed at the top and I can’t reach the top of the fridge. While all the closets are 30 cm short and small.
I also told Patrick at the office, that I don’t have electrician and I need them to arrange electrician, they told me I need to put a side 1500 euro for that. Which I did. But when they took my old kitchen apart I needed to arrange my own electric and he asked me 2700 euros.
Dealing with Keukensale so far was the worse experience I ever had. The owners were screaming at me, threatening me, accusing me that I didn’t communicate anything with them. And that is not true. You can clearly see that my old kitchen is high and with multiple drawers and that’s what I asked them to make – same drawers and height kitchen with white color. Neither Patrick, neither Wesley listened to my requests.
Gewenste Oplossing:
If they change the closets height and size and add missing drawers as I showed them in my old kitchen.
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