Mijn Klacht:
Dear sir, madam,
The 21st of december 2015 we went from Dusseldorf to Punta Cana, choosing Air Berlin flight AB 7446 at 10.00 am.
Our Party was 7 persons: 6 adults and one child(see copy)
We booked the flight on the 18th of july 2015 ( see copy) and we paid extra for 4 chair reservations:
4 x 49,98 € per chair = 199,92€ in total.
In Dusseldorf it proved that those reserved chairs were given away to other peaple and that we could not have a small bed for the baby, as was confirmed by phone a few weeks before the flight.
So we directly went to the help desk of Air Berlin to ask for a change to the reserved seats, but this was impossible. Neither we could have a bed for the child on our way to Punta Cana.
But the lady then arranged that on the way back we had a correct reservation of the chairs and a bed for the baby.
This worked out fine, fortunately!!
She also apologized for the inconvenience and told us to ask for refund of the deposit of 199,92€
for the reservation of the chairs on the way to Punta Cana, that did not function properly.
Gewenste Oplossing:
So, I would ask you to refund the amount of 199,92€ on my bank account :
A.Hendrikx
Bank account: NL38ABNA0212920987
Address: Meierijlaan 4
5672 HX Nuenen
(10)
