AG eCollect wil nu geld van wat ik destijds had uitgeklaard met jullie

Question

Hallo, Mijn klacht gaat wel degelijk over novalnet. Men wil nu 177 euro, via AG eCOLLECT incasso. Ik had me 03.01.2022 ingeschreven op een van hun datingsites die compleet fake zijn. Deze was finding dates.com. 25 euro had ik betaalt. Binnen 10 min wist ik dat alles fake was en er helemaal niks aan was. Ik heb toen mijn account willen stopzetten, maar dat was heel fraudulent. aangezien er eerst een normale internet stopzetting was en daarna moest bellen naar een nummer, waar mij bankgegevens werden gevraagd die niet van toepassing zijn als u mij begrijpt. Ik heb daarna via...

Novalnet AG · Accepted Answer

Dear Jeffrey Meert,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments and you have not paid the entire dues for which you have subscribed for.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have not paid for the 1 pending debit which were due before the cancellation of the subscription. That is the reason you have received notice from the collection agency (eCollect). If you pay the collection agency that due then your case with collection will be closed. The transaction details of the pending due is TID 14519600010707870

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 
We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team
payment@novalnet.de

Klacht: AG eCollect wil nu geld van wat ik destijds had uitgeklaard met jullie

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Klacht: AG eCollect wil nu geld van wat ik destijds had uitgeklaard met jullie

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