Mijn Klacht:

On December 27th I have found online the website of this company https:www.112ongediertebestrijding.nl and I have called them to make an appointment to investigate my issue with mice in my apartment. They said they’ll come right away and the price starts with 30 euros, they’ll make a quote for service needed and offer 3 months guarantee for their service. I agreed, they came to my place, spread lots of poison in all corners of the apartment, and said that in a couple of days max the mice will eat the poison and dry out and that will solve the problem. They charged me a bit over 500 euros, invoking that it’s the ride to my place, weekend fee, the poison, and guarantee. I asked them what happens if I still have mice after a week, and they said that I should make another appointment and they will come for free to check, close gaps and put additional poison, but they also assured me that this will not be the case. After a week, the issue was still as bad as before, the poison did nothing. I called, made a another appointment, waited for an hour an half, called the company a couple of times, they assured that someone is on his way, but nobody showed up, and when I called the third time to check when the guy will arrive, the phone was disconnected. It is disconnected for me since then. I cannot reach them in any way, so I am with 500euros less in my bank account, with mice in my house and infuriated by this scam of company.
Please advice me on which steps are appropriate for me to get back my money and make sure that this company will not fool others like they did me.

Gewenste Oplossing:

Full payback of the amount charged and sanctions for this company, which should not be aloud to practice anymore.