KLACHT.nlVolkswagen Pon Financial Servic… klantenservice

Zakelijk geleased e-bike staat al bijna 2 maanden bij fietsenmaker

arnelandeweerd — Tue, 23 Sep 2025 13:35:21 +0000

Geen passend ander vervoer, geen duidelijkheid wanneer klaar is, er wordt geroepen een compensatie zonder te noemen wat. Als ik een auto lease via PON is daar binnen enkele dagen vervangend vervoer. Nu moet ik het doen van een e-bike a 8.000 met een oma fiets die nog geen 25 euro waard is en niet elektrisch...

CONTINUANCE OF ILLEGAL REFUSAL BY COMPANY TO RESPOND TO COMPLAINTS SEVERELY AFFECTING WELL-BEING/HEALTH

BenLucia — Tue, 25 Oct 2022 09:41:20 +0000

As per my last review 1 week ago - as we had suspected, after 6 months of lies, unlawful/unscrupulous conduct, bullying improprieties (not to mention gross negligence/incompetence in the extreme, across the whole board - ruining an entire expensive/dream holiday), I'm afraid to report VWPFS are STILL engaging in the same childish, abusive games ruses, in a clumsy/disgraceful attempt to try 'buy time' take the appalling/horrendous details of our case away from public view. Like everything VWPFS have done in our experience, this has also FAILED: we are simply NOT going to be bullied into silence will now be expanding the publication of our account/experience of VWPFS misconduct/abuses. After feigning interest in resolving our case, I have now had THREE EMAILS rudely not responded to in the past week (simply requesting an update/timeline for completion). I suffer from SEVERE HEALTH PROBLEMS, with a HIGH LINK TO SUICIDE. The needless unlawful continuance of VWPFS malicious campaign of abuse/evasion/misconduct has ( continues to have) an extreme, detrimental effect on my well-being/health. PLEASE STOP DOING THIS TO US VWPFS, ABIDE BY YOUR LEGAL OBLIGATIONS TO PROVIDE US WITH A WRITTEN RESPONSE TO OUR SUBSTANTIAL MULTI-PRONGED COMPLAINT NOW! We all know the reason why you won't is because your conduct was so APPALLING FLAWED CONFUSED that there is simply NO excuses or justification for sooooo many gross errors succhhhh shambolic/horrific customer service complaints process. We are not going to be bullied into silence will continue to highlight the appalling facts details of our (continuing) horrendous disgraceful experience.

CAMPAIGN OF ABUSE ILLEGALITIES BY THIS DISGRACEFUL, GROSSLY INCOMPETENT COMPANY

BenLucia — Fri, 21 Oct 2022 09:30:21 +0000

CONTINUED ILLEGAL REFUSAL BY COMPANY TO AVOID RESPONDING TO MAJOR COMPLAINT OVER MULTIPLE, SEVERE, INDISPUTABLE COMPANY FAILINGS RUINED OUR DREAM-HOLIDAY Company engaged in an unlawful 5-month long campaign to avoid responding to our complaints; complaints concern an abundance of (fully-evidenced) horrific, severe, gross failings – across the entire board – that caused me my girlfriend considerable costs/damages after our expensive holiday to Paris was completely wrecked due to these. Severe failings involve leaving us without cover for pech during our trip (after we specifically enquired about this beforehand were told we were covered), providing us with a pass for our electric car which did not work the entire trip to charge the car (as the record clearly evidences). Then, gross/unbelievable failures by multiple staff/management at business to grasp the issues act upon them – causing major disruption to our holiday every single day. We raised complaint immediately whilst on holiday back in May. Company tried not responding, have thereafter engaged in highly damaging, disturbing, unlawful 5 month campaign of evasiveness/obfuscation, childish ruses desperate attempts to avoid acknowledging addressing their many, many (undeniable) failings. We have not even had a single apology from them in this time, just easily disprovable falsehoods desperate, juvenile attempts to blame others avoid answering to any of the multiple issues. I suffer from severe health issues (something company has been made aware of multiple times); both myself my girlfriend needed to seek medical attention on our return from the ruined trip, so extreme was the stress/distress to us the needless/selfish prolongment of this matter has continues to cause us both immense discomfort has had a highly detrimental effect on both of us. We have (in many cases written) evidence for these gross/severe VWPFS failings, as VWPFS know full well – the primary reason we believe they refuse to adhere to their legal obligations provide a proper/full response to our complaint. We note also they advertise on their website as being a member of the Geschillen Commissie – but having spoken with the Geschillen Commissie we know this too is false that they are fraudulently advertising this mark of respectability accountability. We have also been subject to a whole host of extremely rude/abusive discriminatory comments by a number of VWPFS staff their overall conduct has been an absolute disgrace – falling far, far short of the company values (‘merkwaarden’) listed on their website. Please, VWFPS, provide a full/proper, professional civilised response to our very serious, multi-pronged complaint start to account for the severe failings damages/discomfort incurred by us, adhere to your legal obligations stop causing us immense grief discomfort – after we have already experienced this due solely to the many serious failings by VWPFS staff.

Actieradius e-golf

hessepes — Tue, 16 Feb 2021 12:09:58 +0000

Ik heb de auto nu een klein jaar in gebruik en ongeveer 10.000 km op de teller. In het begin kon ik bij een volle accu 260 rijden. Daar had ik rekening mee gehouden dus geen probleem. Echter nu haal ik krap 130 km bij een volle accu. Ik heb de dealer geraadpleegd maar daar wordt gezegd dat het aan mijn rijstijl ligt. Ik rij nooit harder dan 100 km per uur en heb een normale rijstijl. Hoe kan dit nu? Een kennis rijdt in dezelfde auto als ik en zij laadt wel gewoon 260 km op een volle accu.

SUPER SLECHTE COMMUNICATIE

Onzinnoe — Wed, 22 Apr 2020 10:20:57 +0000

Als ik dit bedrijf een -5 kon geven had ik het gedaan. Op het moment dat je een auto wil gaan leasen zijn ze supersnel om alles voor je te regelen, maar zodra het contract rond is wordt je gewoon een nummertje en zijn superslecht bereikbaar. Wachttijden van meer dan een half uur, e-mails die niet worden beantwoordt. Pas wanneer je zelf 10 e-maile erachteraan stuurt krijg je een superbot antwoord. Medewerkers die je onbeschoft te woord staan en als je persoonlijk langs komt is er niemand die ergens wat vanaf weet. ECHT SLECHT!!! Ik vraag me echt af wie bij dit bedrijf de klantenservice doet. Ze mogen allemaal een cursus communicatie volgen. Ze maken afspraken met je die ze zelf niet nakomen??? Ik heb 4 weken moeten wachten op reactie op meerdere e-mails. Er staat niet eens een aanhef in die e-mail. Superbot en onbeschoft bedrijf dit. Ben heel blij dat ik er vanaf ben en ga NOOIT meer met ze in zee. Denk goed na mensen voordat je hier een auto least. Er zijn veel betere bedrijven voor leaseauto's. In ieder geval niet dit bedrijf. Jeetje, wat slecht!!!