KLACHT.nlVestiaire Collective klantenservice & klachten

Verkeerd label verstuurd

Sharon07 — Wed, 29 May 2024 12:06:23 +0000

Een item verkocht en een label ontvangen die je alleen kan gebruiken in Italië, terwijl ik en de koper beiden in Nederland wonen. Aangegeven dat ik dit label nergens in kan leveren en vervolgens gewoon weer dezelfde label gekregen met antwoord. Dit wordt automatisch gegenereerd en wij kunnen niks dien? Dag geld, dag verkoop!! En Vestaire geeft gewoon geen thuis, echt schandalig!

Order a expensive bag and got the promise of the seller that it is completewith invoice but he does not want to sent

Emwill — Sun, 20 Nov 2022 15:28:32 +0000

Ordered an expensive designbag because the seller guaranteed me that it was never used and i would get it with original invoice After i did definite the order the seller is saying not to sent rhe original invoice because this is a private document.Told him he can take the personal details away(what other sellers also do) but he stay on only sending not I asked him to cancel the order if he don't want to sent what he promised but he did not It is difficult to talk to the seller because he has a block for chat on has account I contacted vestiaire but it looks that they are dependent on the system and have no ways to cancel this. I tried already to think with them but no agreement until now.The order still has to be sent by the seller to Vestiaire, he is very late and last minute. So they can stop it I feel that I do not get the help I need. The seller also say one moment something else then other moment, so it does not feel trustful. They say me to chat directly with the seller but the chat is blocked by them.So not possible in his chatbox only can sent comments that is not private at all. Vestiaire will not communicate to the seller, feel that they try to force me to accept a bag without original invoice

Beware – company makes customer pay for its IT system issues!

very unhappy customer — Wed, 15 Jun 2022 09:19:38 +0000

I ordered a bag from Vestiaire Collective (VC, www.vestiairecollective.com) from a professional seller (ViteEnVogue) with direct shipping. I based my purchase decision on the description/photos of the bag. In fact I have been looking for a bag like this (size/shape/colour) for quite some time and was happy to have found it. When receiving the bag I was shocked about the condition - instead of being a used bag in good condition with a couple of minor abrasions I received a bag that was just shabby, with several discolourations and abrasions all over. I reported the issue to VC and stated that I wanted to keep the bag and have it refurbished, but I wanted a discount due to the condition. Upon receiving my photos of the bag VC ed that the description did not correspond with the condition and asked me to sort it out with the seller directly. The couldn't do anything due to the direct shipping. I contacted ViteEnVogue (VEV) with the same request - keep the bag but at a discount. Initially they claimed the condition was correctly described. Upon receiving a PDF with the description and photos on VC's website they stated that they had the correct description but VC's IT system didn't pick up the information. Due to whatever technicalities they couldn't do anything regarding discount because the bag was sold via VC's platform. I passed on the info of the IT integration gone wrong to VC, again with the request of a discount as the issue of the IT system has nothing to do with me. Their response was again that they couldn't do anything because of the direct sales mode - and the seller couldn't provide any compensation because the sale was already completed. They insinuated that I ought to have negotiated with the seller BEFORE making the purchase. Had I known the correct description I had certainly negotiated on the price as I would have factored the costs for the refurbishment at a leather specialist into the price. It's unbelievable that both parties are pointing to each other stating they cannot do anything regarding compensation because of the other party. It's a joke - they have issues with their IT systems, barring me from negotiating on the price. Yet the only options I have now is to either keep the bag and pay the higher price plus refurbishment costs or to send it back. Both companies talk about sustainability - how is sending the bag back sustainable???