KLACHT.nlUtrecht Centraal Station Securi… klantenservice

rude and not helpful

ray blakemore — Fri, 24 Mar 2023 07:36:08 +0000

i would write in dutch but the problem is i have had a stroke and find it all communication difficult right now. 16th march in was in utrecht centraal with my husband to get a cancellation for an internation ticket. that went smoothly. when returning to the main station hall he was not feeling well and id rushed him to the toilets doubled over in pain and he lost bowel control before getting there. he cleaned up but still had difficulty walking. context: he has parkinsons disease and i had just had a stoke 8 days previous. he can hardly walk, have the stroke my left side and my speech is impaired. i was desperate for help so asked at the information kiosk if there was someone that can help. the man look at me struggling to speak answer no and turned his head away not interested as if i wasnt there. there were two other members of staff a man and a woman so i asked them for help with my husband in a state distress. they refused to come to him when i explained i had a stroke and difficulty talking instead in an interrogatory manner wanted to know who i was, where was staying. i was highly distressed and in able to communicate so i kept asking them to come to my husband who was bent double with pain. they didnt move and told me to calm down. i got louder so they came to my husband. he asked if there was a wheelchair or something he could use. they ignored his question and asked for who he was and where he was from. he repeateed his question telling them he has parkinson and i had a stroke. the answer was why dont you bring you own with you or your own crutches my husband in considerable pain i dont have a wheelchair the staff repeated to ask who we were and where we were from my husbands reply was answer the question yes or no and are you going to help us the answer was no we walked away me supporting him. the staff did nothing just look at us angry for wasting their time we got to the platform where he collapsed. i got him seated and waited for the train. we were interrogated by the staff, felt dehumanized traumatized and completly upset. there was no follow up by the staff for the consideration they showed i my husband could have needed emergecny medical attention and they would not have cared.

Rot poortjes

nvt456 — Tue, 26 Nov 2019 17:17:00 +0000

Bagger als ik een daluren kaart heb mag ik door de poortjes voor18.30 niet eens naar de wc en voor de poortjes zijn niet eens bankjes om te wachten

De poortjes op centraal

Sat, 10 Feb 2018 21:43:37 +0000

Wat een waardeloos systeem die ov chipkaart poortjes . We hadden kaartjes gekocht via internet en we konden niet eens bij onze trein komen, omdat de poortjes niet open wilde. Ik zelf hab nog een ov chipkaart waar 10 euro opstond ,maar tervergeefs gaf hij aan dat er te weinig saldo opstond. Gelukkig was er een aardige man van ns die ons hielp. Zelfs het ns personeel klaagt hier over.

Irritante studenten

Wed, 02 Mar 2016 20:54:23 +0000

Als je Utrecht CS aan de jaarbeurszijde uitloopt wordt je dagelijks 'aangevallen'door studenten die enquêtes houden.Zouden die hier eens mee op kunnen houden?

bagagekluis

Wed, 10 Feb 2016 18:12:40 +0000

Vandaag moest ik mijn bagage kwijt voor een paar uur. Ik moest 9,00 euro afrekenen. 3 mnd geleden was dat nog 4,75 euro. Schandalig dat dit zoveel geld kost!!! Mvgr marie therese

Kinderachtig en onterecht

Tue, 10 Nov 2015 10:00:10 +0000

Wat een kinderachtig ventje kwam ons afkatten toen er een telefoon in de vleugel gevallen was. Ipv helpen kwam deze meneer alleen dreigen met de kosten van het stemmen van de vleugel. De vleugel was helemaal niet ontstemt, maar meneer belde alsnog de politie. Dit duurde erg lang, hier waren meerdere mensen de dupe van. Slechte service, niet aangenaam en erg onbeleefd. Hier voel je je niet geholpen, je wordt behandeld als een crimineel.

Security Threatening

Mon, 20 Jan 2014 20:30:39 +0000

First of all I would like to apologise for contacting you in English as my Nederlands is not complete enough to express myself for this complaint. This evening at 20,10pm I came back from work in the intercity coming from Amstel Station. At the Hall in the station I was taking a picture with my iPhone and a security came to me asking me for my ID card. As he is a security I have not hesitated and just provided him this item but then, he has started asking me where I am going to publish the pictures, where am I sending them to, to whom, etc etc, and then I asked him for my ID card as I have found those questions quite a lot no sense. I have asked him for his name also(Refused). I have responded that it's my telephone and I do take pictures whenever and wherever I like, that is what I have a camera for and he started threatening me way of like is taking note of my ID in the cover of his notebook and will come to me if I do publish the pictures. As I found it very strange, also his manners, I asked him please to provide me with a legal form informing me about this rules, obviously, it has not happened as he has taken note of my personal details like the kid taking notes of telephones in a napkin. Now I would like to know a couple of things: 1. Is secure that this persons take notes of personal information without giving back a legal form? I am afraid my data can be used for ilegal purposes. 2. Are there some restrictions in order to publish pictures taken at a train station? 3. How can I claim any compensation as I find this behaviour ilegal? I even thought that this person was about to bite me. I feel myself so frustrated now. Looking forward to hearing from you, Thank you in advance F.J.Lopez